Refund policy
Our Commitment to Your Satisfaction
At NettaPay, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to make it right.
Return Window
You have 30 days from the date of delivery to request a return or exchange.
Return Eligibility
- Item must be in its original, unused condition
- Item must be in its original packaging
- Items showing signs of use or damage will not be accepted
How to Return Your Order
- Email us at info@nettapay.store with your order number and reason for return
- Our team responds within 24 hours with return instructions
- Ship the item back using a trackable method and send us the tracking number
Return Shipping Costs
Return shipping is the customer's responsibility unless the item was defective, damaged, or incorrect.
Refund Processing
Once received and inspected, your refund will be issued within 7 business days to your original payment method.
Order Cancellations
Cancel within 30 minutes of placement by emailing info@nettapay.store with your order number.
Damaged or Incorrect Items
Contact us at info@nettapay.store immediately — we will arrange a free replacement or full refund.
Contact Us
Email: info@nettapay.store
Phone: (201) 843-5200
Address: 1 Garden State Plaza Ste 1100, Paramus, NJ 07652, United States
Monday – Friday: 10:00 AM – 6:00 PM (PST)
Saturday – Sunday: 12:00 PM – 5:00 PM (PST)
Response time: 30 minutes – 24 hours